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Outdated on-prem systems can cost you more than just heavy cost on maintenance. Upgrades that disrupt workflows, integrations that turn problematic, a long and hard-to-manage vendor list, inflexible functionalities – the struggle can get very real! It’s time to make the most pragmatic strategic shift – the shift to the cloud. The rich functionalities of a cloud contact center will not only solve each of these challenges but also future-proof your business for several years ahead.
At Sensiple, we take a client-success approach to cloud migration, designing solutions that address your specific business goals. We utilize our well-honed cloud expertise to help your agents make every user interaction the best it could be.
Streamline operations with minimum downtime
Moving to the cloud will help you eliminate operational inconsistencies associated with multi-site operations. Our reliable architecture also means that loss of a server or database wouldn’t get you down for hours.
Flexible deployment to suit your business
Sensiple offers multiple deployment models that businesses can opt for based on their unique requirements.
Create consistently delightful experiences every time and from everywhere
Our Cloud solutions help your business unify customer experience across your organization as agents access the same tools, whichever location or device they access them from. A unified modern interface for all the tools they use help agents be more productive and less stressed and pass on the positivity to customers they interact with.
Make precise matches between customer queries and agent skill groups
Group agents with different levels of skills, areas of expertise and years of experience; connect callers to the skill group that is best suited to meet their queries. Skill-based routing helps you deliver better customer experiences by ensuring the right calls go to the right agents, the first time.
Provide cohesive experiences despite call breakages
In case of call disconnections or breakages, reduce caller frustration by automatically routing calls back to the last agent the caller spoke with.
Step up your CX by leveraging our Digital Human Solutions
Digital interactions have now taken the center-stage in brand experience. Most users have warmed up to chatbots and Virtual assistants offering instant resolutions and near-human conversations. That doesn’t, however, stop them from occasionally sighing over the loss of the human touch in these digital experiences.
What if we say your users can have the best of both these worlds, the limitless potential of AI and the vibrancy of Human conversations? Your business can be represented by a tireless, attentive AI avatar that looks and feels more human – a digital human.
Check out our digital human solution on car rental use case:
We use Pine blue deep expertise in customer experience technology and Uneeq’s innovative interface to bridge the gap between human and Conversational AI interactions. Want to know more?Contact Us