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The challenges of the past few years have brought about changes in the business world. And some of these changes have stuck, like remote or hybrid working models for contact center agents. Equipping agents for remote work means equipping your contact center to defy disruptions and sail through challenges both now and in the future.
Pine blue’s remote contact center solutions on the cloud with next-gen technology like AI, Machine Learning and Analytics ensure that your agents can deliver positive user experiences and your supervisors can improve performance, no matter where they are working from.
Create a flexible workforce that functions friction-free
Monitor with ease
- Gain complete visibility and control over user interactions and agent activities with a comprehensive real-time dashboard
- Listen in and support agents on customer calls when needed
Enable effortless connections
- Make it easy for agents to connect with supervisors and experts when they encounter difficulties
- Boost collaboration by giving agents and supervisors access to schedule information from anywhere and on any device
Empower agents with knowledge & insights
- Provide agents with relevant, contextual knowledge content during interactions
- Leverage AI and NLP technologies to understand user intent from chat/call transcripts and help agents with relevant prompts and insights to provide quicker and better resolutions to user queries
Keep a tab on user sentiments
- Make the most of AI, NLP and speech analytics to monitor user-sentiments in real time and navigate interactions and user journeys towards positivity through timely interventions
Step up your CX by leveraging our Digital Human Solutions
Digital interactions have now taken the center-stage in brand experience. Most users have warmed up to chatbots and Virtual assistants offering instant resolutions and near-human conversations. That doesn’t, however, stop them from occasionally sighing over the loss of the human touch in these digital experiences.
What if we say your users can have the best of both these worlds, the limitless potential of AI and the vibrancy of Human conversations? Your business can be represented by a tireless, attentive AI avatar that looks and feels more human – a digital human.
Check out our digital human solution on car rental use case:
We use Sensiple’s deep expertise in customer experience technology and Uneeq’s innovative interface to bridge the gap between human and Conversational AI interactions. Want to know more? Contact Us